FAQ

Operation environment for ChatWork Live

Video chat and voice chat on ChatWork Live can be used in the following environment.

Recommended browser

For Windows For Mac

Latest stable version of Google Chrome
Latest stable version of Mozilla Firefox
Internet Explorer 11 and above (Desktop mode)

Latest stable version of Google Chrome
Latest stable version of Mozilla Firefox


* ChatWork Live is not available on Windows RT or Internet Explorer Store App version or Microsoft Edge or Safari. 
* Screen Sharing feature is not available on Internet Explorer.
* Due to support termination and improvement, there may be changes to browsers listed under operating environment without prior notice.

Maximum participants per conversation

Voice chat Video Chat / Common screen
up to 100 up to 14 ※1

*1 - Free plan allows up to 2, personal plan up to 4, and business plan up to 14 participants simultaneously.

 

Network Settings

The following ports must be opened.

Required:
TCP 80/443 
TCP 3478(HTTP) / 5349(HTTPS)
UDP 3478(HTTP) / 5349(HTTPS)
UDP 49152-65535

Recommended (Failover) :
TCP 3000(HTTP) / 3443(HTTPS)

 

Handling proxy server

ChatWork Live already supports proxy server with authentication.
The proxy server information uses information from each OS system settings.