FAQ

01/25/2023 - [IMPORTANT] A request to confirm your login email address and password prior to the upcoming login page renewal

In order to improve security, we will renew the login page on the web and desktop application from March 15, 2023 (scheduled).

When the login page is renewed, even if you have saved your email address and password in your browser, you may be required to re-enter your email address and password again, so please check your email address and password in advance.

Also, some customers may not be able to login on the new login page.

We have prepared a confirmation page for the new login page, so we kindly recommend you to check whether you can login.

We apologize for the inconvenience and appreciate your understanding.

Confirmation page
*Confirmation page is not compatible with smartphones, so please check it on your PC.

Changes

  • Renewing the login page
    • Even if you have saved your email address and password in the browsers, you may be required to re-enter your email address and password again

  • (For customers with domain restrictions) An additional domain needs to be permitted
    • Customers with restricted access to external networks need to allow the following domain by March 14 JST. If the domain is not permitted when the new login page is launched, you will not be able to login. So please share this information with the IT or network administrator for your organization to see if it is necessary to take action.
      • www.recaptcha.net
    • If you are unsure, we kindly recommend you to follow the steps below to check whether you can login on the new login page.

  • Some special forms of email addresses will no longer be available
    • If your email address matches the following patterns, please change your login email address here.
      • Patterns of unavailable email addresses:
        • abc..def@chatwork.com - contains consecutive dots
        • .abcdef@chatwork.com - first character is dot
        • abcdef.@chatwork.com - dot just before @

__________2022-12-23_9.50.34.png


Forget email address or password

Please refer to the following pages.

How to check login on the new login page

You can check whether you can login on the new login page or not from the “Confirmation page” on your PC by March 14 JST.

*Confirmation page is not compatible with smartphones, so please check it on your PC.

  1. Open the “Confirmation page” on your PC.
    The following login page will be opened.

    __________2022-12-23_9.56.26.png

  2. Enter your email address and password to login.
    If you can login to Chatwork, you can login without any problems even after the renewal.

Unable to login to Chatwork

If you cannot login, there are different solutions depending on your situation. Please choose the appropriate situation from the following items: