Forget login email address or password

Please refer to the following help pages.

• Email address:
  Please check the help page below.
  Forgot login email address
  
  
• Password:
  Please check the help page below.
  Forgot login password
  
  

Entered email address and clicked the “continue” button, but nothing happened

Please check below:

• Please check with your network administrator about your network settings and add “www.recaptcha.net” to the whitelisted domains list, as reCAPTCHA may not be displayed due to network restrictions.
• Please make sure that your browser is the latest version.

If your network is restricted or using an older version of the browser, as shown in the left image below, reCAPTCHA will not be displayed and you will not be able to login. If reCAPTCHA is allowed, and the browser is the latest version, reCAPTCHA will be displayed as shown in the right image below.

Entered email address, then error message “Email is not valid” is displayed

Please make sure you entered the correct email address. If the error message is displayed even if you entered the correct email address, there might be an issue with your email address. The following special forms of email addresses will no longer be available.

Patterns of unavailable email addresses:

• abc..def@chatwork.com - contains consecutive dots
• .abcdef@chatwork.com - first character is dot
• abcdef.@chatwork.com - dot just before @

If your email address matches the patterns above, please check the following help page to change your login email address.

Set/Change your email address

If you do not remember your login email address, please check the following help page.

Forgot login email address

If the above solutions don’t work

Please contact us via the form below.

Chatwork Support