FAQ

Forgot login password

Check the password saved in your browser

If you store login email and password in your browser, you can check the password on your browser.


Google Chrome:

  1. Open Chrome on your computer.
  2. Click Profile icon in the top right.
  3. Click Password icon 
    If you cannot find the password icon, then click [︙] icon next to Profile icon in the upper right corner, then choose [Settings] - [Autofill] - [Password Manager].
  4. Search “chatwork.com” then the stored password will be displayed.

*Please check Google Chrome Help for more details.

Microsoft Edge:

  1. Open Microsoft Edge on your computer.
  2. Click ••• icon on the top right.
  3. Choose [Settings] - [Profiles] - [Passwords].
  4. Search “chatwork.com” and click the eye icon next to Password column, then the stored password will be displayed.

*Please check Microsoft Edge Support for more details.

Safari:

  1. Open Safari.
  2. From the Safari menu, choose Settings (or Preferences), then click Passwords.
  3. Sign in with Touch ID, or enter your user account password.
  4. Search “chatwork.com”, then click Edit, then the stored password will be displayed.

*Please check Safari support page for more details.

Mozilla Firefox

  1. Open Mozilla Firefox.
  2. Click the menu button , and click Passwords.
    Firefox about:logins page will open in a new tab.
  3. Search “chatwork.com” and choose it in the left pane.
  4. Then the stored password will be displayed.

*Please check Firefox support page for more details.


Resetting your password

To reset your login password, please access the resetting password page below.

* If you have registered with an AppleID or Google account, your password has not yet been set, so please set your password from the page below.

Set a new password

Note: If you are unable to receive emails using your registered email address, please change your login email address from the page below.

Set/Change your email address


(For Business plans only) Ask your administrator to reset your password

For Business plans, please contact your organization administrator (or someone with the user administrative permissions) to reset your password.


If the above methods don’t work please contact us via form below

Chatwork Support