FAQ

2023/01/17 - Notice of termination of SMS two-factor authentication service for Singapore cell phone numbers

We would like to inform you that we will no longer support Singapore cell phone number (+65) for two-factor authentication service.

Date of service termination

January 30, 2023 (Monday)

Alternative solution for two-factor authentication

After the service termination, customers who are using two-factor authentication via SMS using Singapore cell phone number will no longer receive an authentication code via SMS, and will not be able to login.
In order to continue using two-factor authentication, please change your two-factor authentication settings to use verification apps before the date of service termination.

How to change two-factor authentication settings to use verification apps


To change the authentication method to verification app, once you need to disable two-factor authentication, and then set it up again.
Please check the following pages for detailed procedure.

- Disabling Two-factor authentication
- Set Two-factor authentication (verification app)

If you have further questions, please contact us via the form below.
Inquiries using our form


We apologize for the inconvenience and appreciate your understanding.
Thank you for your continued support of Chatwork.