FAQ

04/18/2023 - Q&A Regarding the Price Revision for Business Plan

The price for the Business Plan will be revised starting July 3, 2023.

04/18/2023_Notice of Usage Price Revision for Business Plan

Here contains Q&A related to the price revision.

 

Table of Contents

 

Can I use the service at the pre-revision price if I apply for the Business Plan before the revision date?

If you apply before the revision date, you can use the service at the pre-revision price during the contract period you selected at the time of the new application. However, the new prices will be applied from the next contract renewal date.

If you are considering a new application at the pre-revision price, please complete the upgrade process by the day before the revision date.

How do I upgrade to the Business Plan?

 

Can I renew my contract early to keep the existing price?

We apologize that we do not accept early contract renewals.

 

Can I change the contract period?

If you change the contract period, please log in with an administrator account and change it from the [Change Usage Plan] section in the "Administrator Settings".

There is no payment immediately after changing the contract period. The initial payment will be made on the next renewal date based on the "post-change contract period" and the "new price," followed by payments according to the contract period.

Below are examples of contract period changes:

 

Example 1) Changing from a monthly contract to an annual contract

If the renewal date of the monthly contract is July 1, 2023, and you change to an annual contract on July 2, 2023, the initial payment for the annual contract will be made at the new price on the next renewal date, August 1, 2023. After that, every August 1st will be the renewal date (payment date).

Example 2) Changing from an annual contract to a monthly contract

If the renewal date of the annual contract is August 1, 2023, and you change to a monthly contract on July 2, 2023, the initial payment for the monthly contract will be made at the new price on August 1, 2023. After that, every 1st of the month will be the renewal date (payment date).

*Please note that the change from an annual contract to a monthly contract can be made during the period between one month before the next renewal date and the day before the next renewal date.

 

Will I have to pay the difference on the revision date?

No. The price revision will apply from the first contract renewal after July 3, 2023, so the payment with the new price will be made for the first time on the contract renewal date after the revision date.

 

What will be the price if I add licenses after the price revision date but before my first renewal date?

If you purchase additional licenses after the price revision date but before your first renewal date, the pre-revision price will apply. The new price will apply from the first renewal date onward.

 

Can I downgrade from a paid plan to a free plan?

It is not possible to change (downgrade) from a Business Plan to a Free Plan. Please check the details in the following help page.

How do I downgrade?