FAQ

Please tell us about your operating environment.

System requirements

We highly recommend using ChatWork on the following systems.
* It may work fine in some cases, but we cannot guarantee every feature to perform as expected.

For ChatWork Live system requirements, please check the following page.
Operation environment for ChatWork Live 

 

Browser

*We will be ending support for Safari.
For details, please refer to the Help Page.

We highly recommend you to use the latest stable version of modern browsers.
*Due to support termination and improvement, there may be changes to browsers listed under operating environment without prior notice.

For Windows For Mac

Latest stable version of Google Chrome
Latest stable version of Mozilla Firefox
Microsoft Edge (Chromium-based) latest stable version

Latest stable version of Google Chrome
Latest stable version of Mozilla Firefox
Safari 13.1 and above

 *Chatwork has ended support for Internet Explorer on Wednesday September 22, 2021. For details, please refer to the Help Page.
The minimum recommended size to use is 890px (Width) × 550px (Height).

 

Smartphone apps

For iOS apps For Android apps

iOS 16 / iPadOS 16 and above

Android OS 10 and above

*It's possible to use Chatwork with an older OS, but there will some limitations such as the following:
- Older version of our app will be installed.
- Older version of our app will no longer be updated.
- We may stop some of the service on the older app with no warning.

 

Desktop Apps

For Windows For Mac

Windows 10 and above

OS X 10.15 (Catalina) and above

 

Network Settings

Permissions must be granted to the domains and ports listed below in order to use ChatWork.
For ChatWork Live system requirements, please check the following page.
Operation environment for ChatWork Live 

  • *.chatwork.com
  • kcw.kddi.ne.jp
  • *.kcw.kddi.ne.jp
  • tky-chat-work-appdata.s3.amazonaws.com
  • tky-chat-work-appdata.s3.ap-northeast-1.amazonaws.com
  • ajax.googleapis.com
  • *.pusher.com
  • *.pusherapp.com
  • *.stripe.com
  • *.stripe.network
  • *.stripecdn.com
  • *.hcaptcha.com
  • p01.mul-pay.jp
  • www.google.com
  • www.gstatic.com
  • fonts.gstatic.com
  • www.recaptcha.net