FAQ

Operation environment for Chatwork Live

Video chat and voice chat on Chatwork Live can be used in the following environment.
* Due to support termination and improvement, there may be changes to browsers listed under operating environment without prior notice.

 

Browser

 

For Windows For Mac

Latest stable version of Google Chrome
Latest stable version of Mozilla Firefox
Microsoft Edge (Chromium-based) latest stable version

Latest stable version of Google Chrome
Latest stable version of Mozilla Firefox
Safari 10 and above

 

* Chatwork Live is not available on Windows RT or Internet Explorer or Microsoft Edge.
* Screen Sharing feature is not available on Safari and desktop version of the app.

 

Smartphone apps

 

For iOS apps For Android apps

iOS 13.3 / iPadOS 13.3 and above

Android OS 6.0 and above

 

 

Maximum participants per conversation

 

  Video Chat / Common screen
Free up to 2
Personal/Business up to 14

 

 

 

Network Settings

 

The following domains and ports must be opened.
The Chatwork Live mobile app cannot be used on networks with connection restrictions.

 

Domains Ports

*.agora.io
*.agoraio.cn

TCP:
80; 443; 3433; 4700 ~ 5000; 5668; 5669;  6080; 6443; 8667; 9667 ; 9591; 9593

UDP:
3478; 4700 ~ 5000; 10000 ~ 65535

 

 

 

Handling proxy server

 

Chatwork Live already supports proxy server with authentication.
The proxy server information uses information from each OS system settings.