If you receive an unexpected email with an authentication code, there may have been an unauthorized login attempt by a third party, so please change the two settings below.
Please follow the procedure as soon as possible as this is a measure to protect your data.
We strongly recommend setting up two-factor authentication on your account in order to decrease the risk of unauthorized access.
By setting up two-factor authentication, the information associated with your smartphone is required to login, so you can protect your account even if your email address and password are compromised.
Please follow the steps below to set up two-factor authentication.
- Verification App:
Set Two-factor authentication (verification app)
If you are using the same email address and password for multiple services including Chatwork, or if your password can be guessed, we strongly recommend that you change the password for each service to a different one in order to decrease the risk of unauthorized access.
If you have forgotten your current password, please refer to the following article to reset your password.