If you receive an unexpected login notification email, it may be unauthorized access by a third party. Please take the following measures depending on your authentication method.
- Login by email address and password
- Login by single sign-on with SAML authentication
- Sign-in with Apple/Sign-in with Google
Login by email address and password
Please change your password, and enable two-factor authentication.
- Changing Your Password
Using the same email address and password for Chatwork and multiple other services increases the risk of unauthorized access, so we recommend changing to a different password for each service.
How can I reset my password?
If you cannot remember your current password, please check it at the page below.
Forgot login password
- Enabling Two-Factor Authentication
Enabling two-factor authentication requires information tied to your mobile device to log in. Therefore, even if a third party obtains your email address and password, it prevents unauthorized login, increasing security.
Please check the page below for how to enable two-factor authentication.
Set Two-factor authentication
Login by single sign-on with SAML authentication
Please check the security settings for your IdP (Identity Provider).
*We do not provide technical support for Identity Provider security settings.
Sign-in with Apple/Sign-in with Google
Please check your Apple ID or Google Account security settings.
*We do not provide technical support for Apple ID/Google Account security settings.