FAQ

Q&A about group chat limit

From Wednesday, July 18, 2018, the limit for group chats within free plan will be changed.

2018/06/18 Notice on Changes to Free Plan

This page contains Q&A on changes to free plan.

Q. Despite having less than 14 group chats, it shows “Remaining group chat participations: 0.”
“Remaining group chat participations” is calculated based on the cumulative total of group chat participations from the time of registration to ChatWork until now.
Therefore, in case that the total of group chat participations until now exceeds 14, “Remaining group chat participations” is 0 even if you have less than 14 group chats at present.

Q. When “Remaining group chat participations: 0,” can’t I join any more group chat?
“Remaining group chat participations” is a new limit which is applicable from July 18, 2018, and you will not be able to join a new group chat from that date.

Q. Under “Remaining group chat participations: 0,” will I lose access to the chats where I am currently participating?
“Remaining group chat participations” is the number of participations where you can newly join any group chat in which you have never participated as a member.
As there is no limit for the number of access and receipt of messages in your participating group chats, you will remain able to use the group chats where you are participating as of July 18, 2018, even under “Remaining group chat participations: 0.”

Q. If I leave or delete my participating chats, will “Remaining group chat participations” increase?
“Remaining group chat participations” is calculated based on the cumulative total of group chat participations from the time of registration to Chatwork until now.
Even if you leave or delete your participating group chats, “Remaining group chat participations” will not increase.


Q. In case that I already have a total of more than 14 group chats, will I be automatically forced to leave any participating chats?
You will remain able to use the group chats where you are already participating as of July 18, 2018. You can rest assured that you will never be forced to leave any participating chat or have any limit for sending/receiving messages.

Q. Are the group chats which I created by myself subject to the limitation?
All “group chats” are subject to the limitation, regardless of the types of participation. The group chats to which you are added (invited) will be also included in the cumulative total.

Q. If I repeatedly participate in and leave the same group chat, will “Remaining group chat participations” decrease?
If you join the group chat again where you have already participated before, “Remaining group chat participations” will not decrease.

※Please note that the number of group chat participations at one time is up to 14.

Q. How long will the participation limit last?
As “Remaining group chat participations” is the “cumulative total of group chat participations” from the time of registration to hatork until now, it will not be lifted after a particular period of time.

Q. If one of the group chat participants upgrade, will the other members also have no limit?
The limit for the number of participations is applicable for each free plan user, not for each group chat. If someone upgrades to paid plan, it is only the user herself or himself that will be able to enjoy unlimited participations in new group chats.

Q. Where can I check the total of my group chat participations?
Free plan users can check it on Admin Settings.
Please note that “Remaining group chat participations” is shown on your chat list when it becomes less than 6.