Users and administrators can disable two-factor authentication.

How users can disable Two-factor authentication

1. From the menu under the [Username] in the top right of the chat screen, select Account Settings.
2. Click the [Change] button for two-factor authentication.
3. Change the two-factor authentication setting from “ON” to “OFF.”
4. Click the [Disable] button to disable two-factor authentication.

How administrators can disable Two-factor authentication

For Business plan, the administrator or user administrator can disable two-factor authentication setting of the user according to the following procedure.

1. Open the menu below [username] in the upper right of the chat screen and choose [Admin Settings] to access the administrator settings page.
2. Choose [User list] from the menu on the left.
3. Select [Details] of the user for whom you wish to disable two-factor authentication to access his/her user details.
4. Click the [disable] button found in the two-factor authentication section of the user information screen. Note that the [disable] button will not be displayed if the user has not configured two-factor authentication.
5. Confirm the details and click the [disable] button on the bottom of the screen.
6. Click the [disable]button on the final confirmation screen to disable two-factor authentication.