FAQ

Setting up Two-factor Authentication (SMS)

Setting up Two-factor authentication (SMS)

  1. Access the account settings page from [Personal Settings] in the menu below [username] on the upper right of the chat screen.
  2. Access the Two-factor authentication settings page from [Two-factor authentication] in the menu on the left of the screen.
  3. Change the Two-factor authentication setting from "OFF" to "ON".
  4. Enter the login password in the password entry field and click the [Next] button.
  5. Select [Get authentication code using SMS] and click the [Next] button.
  6. Enter the country code and phone number and click [Register].
  7. Enter the 6-digit authentication code you received by SMS and click [Authenticate].
  8. Check the backup code and click the [Enable two-factor authentication] button at the bottom of the page to enable two-factor authentication.
* Two-factor authentication using SMS cannot be used with the free plan. Please use two-factor authentication using the authentication app.
* Please make a copy of the backup code and keep it in a safe place.