FAQ

Set Two-factor authentication (verification app)

Set Two-factor authentication (verification app)

  1. From the menu under the [Username] in the top right of the chat screen, select Personal Settings.
  2. From the menu to the left side of the screen, select [Two-factor authentication] and then Set Two-factor authentication.
  3. Change Two-factor authentication from “Off” to “On.”
  4. Enter your login information in the password and username fields, and click the [Next] button.
  5. Select [Obtain Verification Code with App] and click the [Next] button.
  6. The verification app will be downloaded to your mobile device.
    - iOS
    Google Authenticator / Authy / IIJ SmartKey
    - Android
    Google Authenticator / Authy / IIJ SmartKey
  7. Tap the [+] icon in the top right of the verification app and scan the QR code. If you are unable to read the QR code, you can click [Secret Key] to display a verification key code.
  8. Enter the 6-digit verification code generated by the application and click [Verify].
  9. Confirm the backup code and click the [Activate Two-factor authentication] button at the bottom of the page to turn on Two-factor authentication.

* Please copy the backup code and keep it in a safe place.