For users unable to login to Chatwork please try the following steps:

 

Resetting your password

If you cannot login on PC or smartphone, there is a chance that your email or password is mistaken.

Please try resetting your password.

https://www.chatwork.com/service/passremind.php

 

Check your login email address

The email that you use to login to Chatwork is where all notifications, unread message alerts, etc. are sent.

Please check your email history for emails from the following addresses.

• info@chat-work.com（Unread Messages Notifications）
• info@support.chatwork.com（System Emails）

 

(For Business plans only) Check with your administrator

For Business plans, please contact your organization administrator (or someone with the user administrative permissions) to reset your password. 

 

Update your app

Please make sure that your are using the latest version of the Chatwork app.

 

If the above methods don’t work please contact us via form below

https://support-en.chatwork.com/hc/en-us/articles/4409834074265