You can protect your account from unauthorized logins through proper password management practices, such as not reusing passwords or setting easily guessable passwords, and by setting up Two-Factor Authentication (2FA).

Changing Passwords

By using the same password for multiple services, or using a password that is easily guessable, you increase your risk of falling victim to unauthorized logins.
In order to prevent this, we recommend changing to a different password for each service.

How can I reset my password?

*You will be unable to change your password via the aforementioned page if you use SAML Single Sign-On. Please refer to your organization administrator if you need to change your password.

 

 

Setting Up Two-Factor Authentication (2FA)

After you set up 2FA, you will require additional information linked to your smartphone or mobile device in order to login. This boosts your account's security by preventing third-parties from logging into your account even if they obtain your email address and password.
Please refer to the following article to learn how to set up 2FA.

Set Two-factor authentication(authentication app)
Setting up Two-factor Authentication (SMS)

*If you have already set up 2FA, you do not need to set it up again.
*You will be unable to set up 2FA via the method listed on the aforementioned page if you use SAML Single Sign-On. Please refer to your organization administrator if you need to change your settings.

If You cannot Login

If you forget your password, please reset your password from the following link.

Reset your password
https://www.chatwork.com/service/passremind.php?lang=en

* If your organization is a Business plan or Enterprise plan subscriber, the administrator can also change your password from the admin page.
* When you change the password, you will be logged out from all devices.
* If you use Single Sign-on via SAML authentication, you cannot reset your password on the above page. Please check with your organization administrator how to reset your password.