Up to now, Chatwork has been providing support common to all available plans. However, with the update in Free Plan functions, we have decided to revise the support system of each plan.
Please note that our support system will change from March 28th, 2022 (JST).
Please see below for the details on the support content.
List of Inquiry Desks
Contact for Login Inquiries
This inquiry desk is for customers with issues such as the following: cannot log in to Chatwork, did not receive an email to reissue the password, did not receive the verification code on the cellphone, and cannot log in with Two-factor authentication, etc.
*Please note that this inquiry desk does not support inquiries unrelated to login issues.
- Contact for Usage/Function Inquiries (Inquiry Desk for Paid Plans Only)
Customers can contact this inquiry desk for the following issues: how to use Chatwork, how to set up various items, and questions regarding functions, etc.
*Only customers with valid paid plans can contact this inquiry desk.
*To send an inquiry, you need to log in to your Chatwork account with a paid plan.
List of Available Inquiry Desk by Plan
Usable inquiry desks by each plan are below.
|Business Plan||Enterprise Plan|
Operating Days and Hours by Inquiry
The support content of each inquiry desk is below.
|Hours||24 hours a day|
|Response Time||Two Business Days or Less||One Business Day or Less|
|Business Days||Weekdays Excluding Weekends and Holidays