FAQ

How does payment work when switching plans?

This page is for those whose plan name includes numbers — for example, "Business 10" (old business plan).

With effect from April 1st, 2020, old business plans will automatically be renewed with new rates applied.  

Please refer below for the latest revised rates.

01/29/2020 - Old Business Plan Price Change
01/29/2020 - Business Plan Price Change

 

Switching plans will result in new business plan rates being applied.

The new business plan requires you to register for license(s). You will then be able to add and remove users based on the number of licenses registered.

 

To increase the maximum number of users


When you apply for a new plan, you will only be required to pay for the additional licenses on a pro-rated basis until the next renewal date.

Example: In the case of switching from the Business 10 plan to an 11-license contract

  • When switching plans

   You only have to pay for one additional license on a pro-rated basis.

  • From the next renewal date onward

   You will be required to pay the full price of 11 licenses.

 

To reduce or maintain the maximum number of users (changing only the duration of your contract)


If you do not wish to increase the number of contracts, you will not be charged when you switch plans.

Example: In the case of switching from the Business 10 plan to a 9-license contract

  • When switching plans

   No payment will be required.

   Immediately after switching plans, the maximum number of users will be limited to 9.

   Please note that if you wish to revert to 10 users, you will need to purchase one additional license.

  • From the next renewal date onward

   You will be required to pay the full price of 9 licenses.


For more information on license fees and how pro-rated fees are calculated, please visit the following pages.

License price for Business plan

 

Switching from a yearly contract to a monthly contract

The option to apply for a switch will be made available one month prior to the next renewal date of your contract (the payment date on the second year).