FAQ

Summarize chat messages with AI Summary

You can summarize recent chat messages with AI Summary.

Thanks to AI Summary, you can now do the following:

  • You can quickly understand what is being said without having to read through numerous messages one by one.
  • Topic-based grouping: Messages are organized by topic to provide comprehensive visualizations of conversations.
  • Prioritization: AI identifies messages addressed to you (such as messages containing "TO," "RE," or "TO ALL") and presents that information in order of importance.

*Summaries cover the 40 most recent messages. (Deleted messages are not counted.)

Contents

 

Create an AI summary

Click [AI Summary] in the Chatwork AI area on the right-hand side of the chat screen.

Chatwork AI area

 

If the "Chatwork AI Features Terms of Use" prompt window appears, please review the contents then click [Agree and start].

*For more details regarding the "Chatwork AI Features Terms of Use", please refer to the help page below:

A message stating "Reading messages..." will appear, so please wait awhile until your AI summary appears.

Reading messages prompt

 

 

Check summary results

Topics

Chat conversations often involve multiple intersecting topics. AI Summary categorizes messages on a single timeline into topic-based groups and assigns a header to each group.

Topic-based grouping of messages

 

*A maximum of 6 topics can be displayed.

When you click a topic header, the topic summary and links to the source messages will appear.

Topic summary and source message links

 

"Mentions you" topics

If a topic includes mentions such as "TO," "RE," or "TO ALL" directed at you, the topic header will appear as "Mentions you".

Mentions you topic header

 

"Mentions you" topics are considered high priority and will appear at the top of the topic list.

Links to messages

Included in each summary are links to the messages the summary is based on.

Links to original messages

 

Clicking a link to a message will take you to the message in the chat screen.

 

Close summary results

Clicking the [×] in the upper right corner of the screen displaying summary results will close the summary panel and return you to the group chat overview.

Close button for summary results

 

Powered by Zendesk